Practitioners-

Having dialogue/communication templates for ourselves and/or our staff has numerous benefits.

 These include:

• Ensuring consistent responses to all clinic enquiries.
• Enabling clear messages for prospective and existing patients.
• Makes training of new and/or existing staff easy and time saving.
• Benefits your marketing process as you can test and measure the effect of conversations by recording outcomes eg. Number of enquiries converted to actual booked appointments.
• Staff has written answers to questions including –

-cost and length of consultation

-location details of clinic

-average length of treatment

-private health fun claims/rebates/Hicap/IBA facilities etc.

The intention is that you print these off after customising and insert into a display folder for easy access for reception/near phone.

Having communication templates ensures you are giving the right message every time,